Return

Returns and exchanges

We offer a 14-day full refund on all products purchased on our webshop including items on sale. The period starts from the day you receive your item. You must return the item unused and in the same condition as you received it. We may charge a handling fee if the parcel is returned too late. Remember to enclose your invoice in the parcel when returning. 

If you refuse to receive your item upon delivery, we may charge a shipping fee of 49 DKK. 

Return

Returned items must be sent by a courier to our store. We recommend using UPS or GLS. You are responsible for the package until we have received it. You also have the option to return the item in our physical store.

All items must be in their original, unused, unwashed condition and must be returned with their original tags and packaging. Shoes must be returned with their dust bag (if included) and original shoe box, as these are essential parts of the product.

International shipments do not include a return label and customers are responsible for the shipping costs. VAT, custom fees, import fees and taxes may be charged on some shipments. We will contact you directly if this is the case. We only accept packages sent directly to the address below.

Returns outside the EU will be deducted a handling fee on 20€

Please send the parcel to:
STROM STORE
Strandvejen 169A
2900 Hellerup
Denmark

Exchange

If you wish to exchange an item, you must place a new order and return the item.

Remember to note your new order number on your invoice.

You also have the option to exchange the item in our physical store.

Refund

Once we have received and approved your return, we will refund the amount of the returned item.

The refund will be made using the same payment card you used for the original transaction.

VAT-number: 31349516