Shipping
Delivery
If you order weekdays before 12.00 PM CET., we will send your package the same day.
When we dispatch your package you will receive a tracking number by email.
You will find your invoice in the parcel and this will be your receipt for your purchase.
If the package or contents are damaged upon receipt, please notify our customer service at info@stromstore.dk
Longer delivery times may occur during holiday periods and sales periods.
Delivery in Denmark
All deliveries in Denmark are sent by GLS.
Delivery time is 1-2 working days.
We offer national free shipping for purchases over 499 kr.
Purchases of 499 kr. or less will be charged a shipping fee of:
- 29 kr for delivery to pick up location
- 49 kr delivery to private address
- 49 kr delivery to business address
Delivery within EU
All deliveries within EU are sent by UPS.
Delivery time for standard delivery is 2-5 business days.
Delivery time for express delivery is 1-3 working days.
The specific shipping rates are shown under payment.
An additional shipping fee for orders with more that one item may be requested by us.
Delivery outside EU
All deliveries outside EU are sent by Fedex.
Delivery time is 1-3 working days.
The specific shipping rates are shown during payment.
An additional shipping fee for orders with more that one item may be requested by us.
VAT, custom fees, import fees and taxes may be charged in the country of destination. These charges must be paid by the recipient of the parcel. Please note that this may delay the delivery if the parcel is being held back in customs. You will be contacted directly by your local customs.
The responsibility for any custom duties, foreign taxes, or other imposed fees rest with the customer. The same applies for returned products. Please read our return policy for more information regarding returns from outside the EU.
If you need more information please contact your local customs offices.
Shipping costs will be approx.
12,00 €EUR to Norway
25.00 $USD to Asia: Hong Kong SAR, Japan, Singapore, South Korea, Taiwan, Indonesia, China, India, Malaysia, Thailand, Macao SAR, Philippines, Qatar, Saudi Arabia, Sri Lanka, United Arab Emirates & Vietnam
22.00 $USD to North America: Canada, United States
40.00 $USD to Oceania: Australia, New Zealand
50.00 $USD to Rest of the world
Pick up in store
You have the option to pick up your package in our physical store.
When your package is ready for pickup, you will be contacted by our customer service.